So up until yesterday, I wasn't really feeling the whole Rugs USA experience. At first, I was SUPER excited because I ordered this 9x12 outdoor rug for 75% off! SCORE!
Then, I was super annoyed because I got an email that said my account had been charged $567. Say what now? I emailed them right away {on Saturday}, but I guess their customer service office is only open Monday-Friday during business hours...but two days later, they sent me an email saying my account had been credited $426, which was good. Does that response time seem a little long, in this day and age? They must be a small business. A few days later, I got an email telling me I'd get it Friday! Yay! But when I checked the UPS tracking, it said UPS was looking for a house number...which was right in the order? I contacted Rugs USA customer service, and they said they would look into it and send me an email. No rug on Friday. No email from customer service. Yesterday, I contacted customer service again because the UPS tracking said they had attempted delivery but no one was home. Customer service guy informs me that they ALWAYS leave the packages on the front steps. I send him the UPS tracking note and then he says, ohhhhhh, it must be because it's a large size so I'd have to plan to be home. Is there anything else he can do to help me? YES! Get my $#@%&*$ rug! But...all is well that ends well. I have my lovely outdoor rug, which I got for a steal, and my porch is coming together just in time for the 4th. Have a great holiday, everyone! {Linking to Addicted 2 Decorating}
8 Comments
7/3/2012 10:44:30 pm
Aimee,
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7/4/2012 11:06:19 pm
Thanks Kelly! I just realized you live in Summit...I LOVE that town! So beautiful. Happy 4th to you too. :-)
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7/5/2012 10:16:30 pm
That is a beautiful rug! Can't wait for your final reveal girl. Your experience with Rugs USA is awful awful!! That was VERY wrong of them to charge your account the full price. Glad it has worked out though.
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We ordered a custom rug from Rugs USA a couple of years ago for the dining room...fortunately I had a good experience with them and would recommend them again.
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